Vitria is proud to commence a 7-part educational webinar series on the emergence of Operational Intelligence. Operational Intelligence is a new type of real-time, business analytics that delivers visibility and insight into business operations, enabling decision-makers to quickly respond to changing business conditions.
The first webinar, available on-demand at Vitria.com, outlined how Energy & Utility providers can become more customer-centric. The webinar was entitled “Using Operational Intelligence to Transform Customer Care Processes in Telecommunications & Public Utilities” and featured Kevin Chase, CIO at TXU Energy – the largest electric utility provider in the State of Texas.
The second webinar, also available on-demand, was titled “Maximizing Your SAP Investment Using Operational Intelligence.” This webinar featured prominent senior analyst James G. Kobielus of Forrester Research, Inc. with three very unique use cases presented.
In the meantime, please stay tuned as we’re soon to announce the third installment of the Operational Intelligence series!